PRIVACY POLICY
Last updated: 22 August 2026
Rademaker Hospitality Academy respects your privacy and is committed to protecting your personal data.
This Privacy Policy explains how we collect, use, store and protect personal information when you visit our website, contact us, make an enquiry or engage with us in relation to our training and advisory services.
1. Who We Are
Rademaker Hospitality Academy provides professional training and operational advisory services within international service environments.
For the purposes of applicable data protection legislation, including the General Data Protection Regulation (GDPR), Rademaker Hospitality Academy is the controller of the personal data described in this Privacy Policy.
For privacy-related questions or requests, please contact:
Rademaker Hospitality Academy
The Netherlands
Email: info@rademakeracademy.com
2. Personal Data We May Collect
Depending on how you interact with us, we may collect the following information:
your name;
email address;
telephone number;
company, organisation, yacht, estate, hotel or other professional affiliation where voluntarily provided;
job title or professional role;
information submitted through an enquiry or contact form;
correspondence and communications with us;
information necessary to prepare or perform a training or advisory engagement;
billing and administrative information where you become a client;
technical information relating to your use of our website.
We only collect information that is reasonably necessary for the purpose for which it is being used.
Please avoid providing confidential, sensitive or special-category personal data through the website unless this is necessary and has been specifically requested.
3. How We Collect Personal Data
We may collect personal data when you:
submit an enquiry through our website;
contact us directly by email or telephone;
request information about our services;
discuss or enter into a training or advisory engagement with us;
correspond with us in the course of a professional relationship;
visit or interact with our website.
Certain technical information may also be collected automatically through our website platform, cookies and similar technologies.
4. How We Use Your Personal Data
We may use personal data for the following purposes:
responding to enquiries and requests;
discussing potential training or advisory requirements;
preparing proposals, quotations or engagements;
delivering agreed training and advisory services;
communicating with clients and professional contacts;
managing our business relationship with you;
administering invoices, payments and financial records;
maintaining appropriate business and legal records;
operating, maintaining and securing our website;
understanding how visitors use our website;
complying with legal, regulatory and tax obligations;
establishing, exercising or defending legal claims.
We do not sell or rent personal data to third parties.
5. Legal Bases for Processing
Under the GDPR, we must have a lawful basis for processing personal data.
Depending on the circumstances, we may rely on:
Contract and Pre-Contractual Steps
Where processing is necessary to respond to a request, prepare an engagement or perform a contract with you.
Legitimate Interests
Where processing is necessary for our legitimate business interests, provided those interests do not override your fundamental rights and freedoms.
These interests may include:
responding effectively to business enquiries;
maintaining professional relationships;
operating and protecting our website;
maintaining appropriate business records;
improving our services and business operations.
Legal Obligations
Where we are required to process or retain information in order to comply with applicable law, accounting requirements, tax legislation or other legal obligations.
Consent
Where consent is required, for example for certain non-essential cookies, analytics technologies or other activities for which consent is the appropriate legal basis.
Where processing is based on consent, you may withdraw that consent at any time.
6. Enquiries and Business Communications
If you contact Rademaker Hospitality Academy, we will use the information you provide to respond to your enquiry and, where appropriate, discuss possible services or an engagement with you.
Submitting an enquiry does not create a contractual relationship.
Information supplied through an enquiry will not be used for unrelated purposes without an appropriate legal basis.
7. Website Hosting and Squarespace
Our website is hosted and supported by Squarespace.
Squarespace may process certain technical and visitor information in order to securely deliver and operate the website. This may include information relating to your:
browser;
device;
network;
IP address;
pages visited;
interactions with the website;
date and time of visits.
Squarespace acts as a service provider and, for certain processing activities, as a processor of personal data on our behalf.
8. Cookies and Analytics
Our website may use cookies and similar technologies.
Necessary Cookies
Certain cookies are required for the website to function securely and correctly. These may be used without separate consent where permitted by law.
Analytics and Performance Cookies
Where enabled, analytics technologies may help us understand general website traffic and how visitors interact with the website.
Depending on your location and the applicable legal requirements, non-essential analytics and performance cookies will only be used where the required consent has been provided through our cookie consent mechanism.
You may change or withdraw your cookie preferences where this functionality is available through the website.
We may update the technologies used on the website from time to time. If additional analytics, advertising or tracking services are introduced, this Privacy Policy and our cookie settings will be updated where necessary.
9. Sharing Personal Data
We only disclose personal data where reasonably necessary.
Personal data may be shared with:
Squarespace and website infrastructure providers;
email and IT service providers;
accountants, bookkeepers and professional advisers;
payment, banking or administrative service providers where relevant;
professional contractors where necessary for the delivery of an agreed engagement and subject to appropriate confidentiality requirements;
government authorities, regulators or law enforcement bodies where legally required.
We require service providers processing personal information on our behalf to handle that information appropriately and in accordance with applicable data protection requirements.
We do not disclose client, guest or professional information publicly merely because an organisation has engaged our services.
10. International Data Transfers
Because we operate internationally and use international technology providers, personal data may in certain circumstances be processed outside the European Economic Area (EEA).
Where personal data is transferred internationally, we take steps to ensure that appropriate safeguards are in place as required under applicable data protection law.
Squarespace may process information in the United States and other countries. Squarespace uses recognised international data-transfer mechanisms, including the EU-U.S. Data Privacy Framework where applicable and Standard Contractual Clauses approved by the European Commission where required.
11. Data Retention
We retain personal data only for as long as reasonably necessary for the purposes for which it was collected and to comply with legal, accounting or reporting obligations.
As a general principle:
enquiries that do not result in an engagement may normally be retained for up to 24 months following our last substantive communication, unless there is a reason to retain them for longer;
information relating to an active client or engagement may be retained for the duration of the professional relationship;
records that form part of our financial or statutory business administration may be retained for the period required by applicable Dutch law;
information required in connection with a dispute or legal claim may be retained for as long as reasonably necessary to establish, exercise or defend that claim.
Where information is no longer required, we will delete or anonymise it where reasonably possible.
12. Security
We take reasonable and appropriate technical and organisational measures to protect personal data against:
unauthorised access;
accidental loss;
misuse;
alteration;
disclosure;
destruction.
However, no internet-based service or electronic communication system can be guaranteed to be completely secure.
13. Your Privacy Rights
Subject to the conditions and limitations contained in applicable data protection law, you may have the right to:
request access to your personal data;
request correction of inaccurate or incomplete information;
request deletion of your personal data;
request restriction of processing;
object to certain processing based on legitimate interests;
request portability of certain personal data;
withdraw consent where processing is based on consent;
lodge a complaint with a supervisory authority.
Exercising these rights is normally free of charge.
We may ask you for information necessary to verify your identity before responding to a request.
To exercise your privacy rights, contact:
14. Automated Decision-Making
Rademaker Hospitality Academy does not use personal data to make solely automated decisions that produce legal effects or similarly significant effects on individuals.
15. Confidentiality
Rademaker Hospitality Academy operates in professional environments in which discretion and confidentiality are important.
Personal information received in connection with clients, guests, teams and professional engagements is handled accordingly.
Specific contractual confidentiality obligations or Non-Disclosure Agreements may apply to individual engagements and operate separately from this Privacy Policy.
16. External Websites
Our website may contain links to websites operated by third parties.
Rademaker Hospitality Academy is not responsible for the privacy practices, security or content of external websites. We recommend reviewing the privacy information provided by those organisations before submitting personal information to them.
17. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect:
changes to our website;
changes to our services;
new technology or service providers;
changes in how we process personal data;
changes in legal or regulatory requirements.
The latest version will be published on this website and the Last updated date at the top of this page will be revised accordingly.
18. Complaints
If you have a concern about the way we process your personal data, we encourage you to contact us first so that we can address the matter.
You also have the right to lodge a complaint with the competent data protection supervisory authority.
For organisations established in the Netherlands, the supervisory authority is the Autoriteit Persoonsgegevens.
19. Contact
For questions about this Privacy Policy, the processing of your personal data or the exercise of your privacy rights, please contact:
Rademaker Hospitality Academy
The Netherlands
Email: info@rademakeracademy.com